Privacy policy

Privacy Policy — Tradesman Nutrition

Last updated: 12 December 2025

This Privacy Policy explains how Tradesman Nutrition (“Tradesman Nutrition,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at tradesmannutrition.au, make a purchase, interact with us, or use any of our services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). When changes occur, we will update the “Last updated” date above. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our products and services, operate our business, and meet our legal obligations.

Information you provide directly

This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details and transaction history

  • Account login details (username and password)

  • Messages or inquiries submitted to customer support

  • Product reviews, comments, or other submitted content

We do not store full credit card details—payments are processed securely by our payment processors.

Information we collect automatically

When you use the Services, we automatically collect information such as:

  • Device type, browser type, operating system

  • IP address and approximate location

  • Pages viewed, time spent on site, referring URLs

  • Shopping behaviour (items viewed, cart activity, clicks)

  • Cookie and pixel data

Information from third parties

We may receive information from:

  • Shopify (our ecommerce platform)

  • Payment processors and fraud-prevention tools

  • Email/SMS platforms

  • Advertising platforms (e.g., Meta, Google)

  • Shipping and logistics partners

3. How We Use Your Personal Information

We use your information for purposes such as:

Providing and improving our services

  • Processing and completing orders

  • Arranging shipping and delivery

  • Managing your account

  • Providing customer support

  • Handling returns, refunds, and product inquiries

Marketing and communication

  • Sending promotional emails, SMS messages, or offers

  • Personalising your browsing and shopping experience

  • Showing you relevant ads on third-party platforms

You may opt out of marketing communications at any time.

Security, fraud prevention, and compliance

  • Detecting and preventing fraudulent or unauthorised activity

  • Maintaining the security of our systems and accounts

  • Meeting legal and regulatory obligations

Analytics and performance

  • Understanding site usage

  • Improving website functionality, design, and performance

 

4. Cookies

Tradesman Nutrition uses cookies, pixels, and similar technologies to operate the Site, analyse traffic, remember your preferences, and enhance your shopping experience.


You may adjust cookie settings through your browser. Blocking cookies may affect some features and functionality.

 

5. How We Share Your Personal Information

We may share your information with:

  • Service providers who help operate our business (e.g., Shopify, shipping carriers, payment processors, email/SMS providers, advertising platforms)

  • Marketing partners who assist with analytics and advertising

  • Professional advisers (e.g., accountants or legal consultants) where required

  • Regulators or law enforcement where required by law

  • Potential buyers or merger partners, if Tradesman Nutrition is involved in a business sale, restructuring, or transfer

We do not sell personal information.

We also do not share sensitive information for the purpose of inferring characteristics about you.

6. User-Generated Content

If you publicly post reviews, comments, photos, or other content on our website or social media channels, this information may be visible to others. Tradesman Nutrition is not responsible for how third parties may use or share publicly available content.

7. Third-Party Links

Our website may contain links to external websites. We do not control those sites and are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing personal information.

8. Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age. If you believe we have collected such information, please contact us and we will promptly remove it.

9. Security and Data Retention

We take reasonable steps to protect the security of your personal information, including using SSL encryption, secure payment gateways, and restricted access controls. However, no system is completely secure, and we cannot guarantee absolute protection.

We retain personal information only for as long as reasonably necessary to:

  • Provide our Services

  • Maintain your account

  • Fulfil legal, tax, and reporting obligations

  • Resolve disputes and enforce agreements

When information is no longer required, we take reasonable steps to destroy or de-identify it.

10. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth), you have rights to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion in certain circumstances

  • Opt out of marketing communications

  • Make a privacy complaint

We may require you to verify your identity before fulfilling certain requests.

To exercise these rights, please contact us using the details below.

11. International Data Transfers

Some of our service providers (such as Shopify, email providers, and analytics tools) may store or process information overseas, including in countries such as the United States, Canada, and other regions.

Where your information is transferred outside Australia, we take reasonable steps to ensure it is handled securely and in accordance with the Australian Privacy Principles.

12. Contact Us

For privacy questions, concerns, or data requests, contact us at:

Email: support@tradesmannutrition.com

Website: tradesmannutrition.au (via the Contact page)